Refund and Return Policy

Effective Date: January 3, 2025

At InfinityLuis, we strive to provide the highest quality products and the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help. Below is our Refund and Return Policy:

Returns
We accept returns for products within 30 days of purchase. To be eligible for a return, the item must be in its original, unused condition, with all packaging, tags, and receipts intact. If the product is used or damaged due to customer negligence, we reserve the right to refuse the return.

How to Return an Item

  1. Contact our customer service team at info@infinityluis.com or call us at (530) 623-3094 to initiate the return process.
  2. Provide your order number and details of the product you wish to return.
  3. We will provide you with return instructions and a return address.
  4. You will be responsible for the return shipping costs, unless the item is defective or incorrect.

Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If your return is approved, we will process the refund to your original payment method. Please allow up to 10 business days for the refund to appear on your account, depending on your payment provider.

Exchanges
If you would like to exchange a product, please contact our customer service team to discuss the available options. If the item you want to exchange for is of higher value, you will be required to pay the price difference. Shipping costs for exchanges are typically the responsibility of the customer.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will gladly issue a refund or exchange for the item at no additional cost to you. Please keep all packaging materials and take photos of the damaged items for documentation.

Non-Returnable Items
Certain items are not eligible for return or exchange, including:

  • Gift cards
  • Clearance or final sale items

Shipping Costs
Original shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the item is defective or there was an error in fulfillment.

Contact Us
If you have any questions or need assistance with a return or exchange, please don’t hesitate to reach out to us at:

We value your satisfaction and are committed to ensuring a seamless return process. Thank you for shopping with InfinityLuis!